A municipality has refused to compensate a woman who broke her shoulder after falling into a sewer.

Georgina Heyburn, 47, was walking her two dogs in Aylesbury, Buckinghamshire, in January when she tried to walk around a loose manhole cover but slipped and fell into the hole.

Her solicitor has filed a formal claim with Buckinghamshire Council for compensation over the hairline fracture in her shoulder and the ongoing pain and difficulty travelling that the accident has caused her.

The local government refuses to pay her because they didn’t know the drain was broken when she fell.

Georgina Heyburn crouches next to a manhole coverGeorgina Heyburn crouches next to a manhole cover

The council has now repaired the manhole cover (Charlie Smith/LDRS)

An email from the council’s claims department, seen by the Local Democracy Reporting Service, said: ‘To clarify, your claim was investigated on the basis that the cover did indeed belong to Buckinghamshire Council.

“But we have a defense in law because we were not aware prior to your incident that the cover had been incorrectly installed or was defective.”

The council told the Aylesbury resident she had the right to appeal the decision or take the matter to the local ombudsman.

Mrs Heyburn said: “This shows they don’t care about their Aylesbury residents.”

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