DESCRIBE THE CHALLENGES THAT THE NEXT GENERATION OF LEADERS MAY FACE

AI will be a huge challenge for future generations of leaders. The impact and power of AI is yet to be known, but one thing we can see is that it has many benefits, from supporting time management, accelerating content creation to sharpening written communication. There are many positives, but one concern is that it cannot mimic humans and lacks the emotional intelligence that we have.

WHAT QUALITIES SHOULD A GOOD LEADER OF THE FUTURE HAVE?

Future leaders have grown up in a more diverse world than any other generation and I hope that this is reflected in the workplace. Empathy is a quality that great leaders need, as Gen Z leaders who lack it are quick to tap into.

One of our company values ​​at Coolr is ‘get it done’, meaning that no one is too big or too important for a job. If you see something that needs to be done, do it. We empower everyone to live the value and future leaders need to have the same approach when it comes to doing business.

One thing I firmly believe remains constant over time is the importance of being approachable as a leader. It’s crucial that people feel comfortable talking to you, whether they need support, want to address a problem, or just want to have a casual conversation.

WHAT ONE OR TWO THINGS MUST LEADERS DO NOW TO FUTURE-PROOF THEIR BUSINESS?

Inclusivity training is a must in the workplace so that leaders can understand every type of person on their team. The hybrid work model is here to stay and employees appreciate the flexibility. Setting strong policies that cater to employee mental well-being, keeping your employees happy in their work environment, will ensure better turnover and lower turnover. It’s good for everyone in the long run.

DO YOU PREFER TO WORK IN THE OFFICE OR REMOTELY?

While I do see the benefit of having people in the office – it helps with training, creativity and just bonding with your colleagues – it’s important that the hybrid working model is an option for staff. It can create a more positive work-life balance where staff feel valued.

WHAT DO LEADERS WASTE A LOT OF TIME ON THAT THEY PROBABLY SHOULD NOT BE DOING?

Leaders spend a lot of time focusing on growth and not enjoying the success of the moment. It’s important to look at what you’ve accomplished so far and how far you’ve come. I’m a natural worrier and I think about every eventuality in my head when I make decisions, but you can’t always make everything you do perfect – and I’m learning to live with that.

WHAT WAS THE BIGGEST CHALLENGE ON YOUR RISE TO THE TOP – AND HOW DID YOU OVERCOME IT?

The obvious answer as a business woman is imposter syndrome and feeling inadequate, which I have definitely felt before. However, the success I have had at Coolr and the support of some great leaders has always given me the strength to overcome the challenges I have faced. It has been a bitter pill to swallow, but sometimes it is better to have something that is not perfect than nothing at all. Working in social and keeping up with the speed of social is challenging and really means you have to be ‘always on’. Learning to trust the team around you will allow you to do this in a way that ensures you do not succumb to burnout.

WHAT IS YOUR BIGGEST LEADERSHIP LESSON?

Treat everyone with the respect you want to be treated with. It’s a simple one, but I think it’s so important.

HOW DO YOU DEAL WITH STRESS?

Fitness is essential to managing my stress. I also prioritize the little things in life that make me happy, like having coffee with my friends on the weekend, having lunch with my family, and walking to music. I also put my ‘do not disturb’ on my phone every night until the next morning.

WHAT IS YOUR FAVORITE LEADERSHIP BOOK, PODCAST OR SOCIAL MEDIA ACCOUNT?

‘The New Leader’s 100 Day Action Plan’ is a book that inspires me and I love positive quotes, so pages like We The Urban and Yung Pueblo are the perfect addition to my Instagram feed.